Privacy Policy for Kalona Gutters

Effective Date: March 6, 2026

  1. Introduction
    Kalona Gutters ("we," "us," "our") is committed to protecting the privacy and security of personal information collected from our customers, prospects, vendors, and website visitors. This Privacy Policy explains what information we collect, how we use and protect it, and your rights and choices regarding that information. By using our services or interacting with us, you agree to the practices described in this policy.

  2. Information We Collect
    We collect only the information necessary to provide our services, communicate with you, and comply with legal obligations. Categories of information we may collect include:

  • Contact information: name, mailing address, email address, phone number.

  • Service information: property address, details about the gutter, soffit, fascia, or related services requested, measurements, photos, and job-site notes.

  • Payment information: credit card or other payment details when you pay for services (payment information is processed by secure third-party payment processors; we do not store full payment card numbers).

  • Communication records: copies of emails, messages, estimates, proposals, contracts, invoices, and appointment notes.

  • Website and technical information: IP address, browser type, device information, pages visited, and usage data collected through cookies and similar technologies to help improve our website and services.

  • Marketing preferences: whether you opt in to receive newsletters, promotions, or other marketing communications.

  1. How We Use Your Information
    We use collected information for the following purposes:

  • To provide, deliver, and manage gutter, soffit, fascia, leaf guard, and related services.

  • To prepare estimates, contracts, invoices, and process payments.

  • To communicate appointment scheduling, service updates, confirmations, and customer support.

  • To respond to inquiries, requests, and feedback.

  • To improve our services and website, including troubleshooting, analytics, and operational purposes.

  • To send marketing communications if you have opted in; you can opt out at any time.

  • To comply with legal obligations and protect our legal rights.

  1. Information Sharing and Disclosure
    We respect your privacy and will not sell, rent, or trade your personal information. We may disclose information only in the limited circumstances described below:

  • Service providers and contractors: We may share information with trusted third parties who perform services on our behalf (e.g., payment processors, scheduling software providers, cloud storage, or licensed contractors). These service providers are authorized to use your information only as necessary to provide these services to us.

  • Legal and safety reasons: We may disclose information when required by law, to respond to lawful requests and legal process, to protect the safety of individuals, to enforce our agreements, or to defend our legal rights.

  • Business transfers: In the event of a merger, sale, acquisition, reorganization, or asset transfer, your information may be transferred as part of that transaction. We will require any successor to honor the commitments in this Privacy Policy.

  1. Data Retention
    We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will delete or anonymize it in a manner designed to prevent its recovery.

  2. Security
    We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

  3. Cookies and Tracking Technologies
    We use cookies and similar technologies to enhance your experience on our website, analyze usage, and support marketing efforts. You can control cookie preferences through your browser settings. Blocking cookies may affect the functionality of the website.

  4. Your Choices and Rights

  • Access and Correction: You may request access to the personal information we hold about you and ask us to correct inaccurate information.

  • Opt-Out of Marketing: You may opt out of receiving marketing emails or communications at any time by following the unsubscribe instructions in the messages or contacting us.

  • Do Not Call: If you do not wish to receive telephone marketing calls, inform us and we will honor your request consistent with applicable law.

To exercise these rights or request information, contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.

  1. Children’s Privacy
    Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information.

  2. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those